Frequently Asked Questions

FAQ

SUBSCRIPTION

What is Wonder Box?

What's inside the box?

How much does Wonder box cost?

I'm having trouble accessing my account.

ACCOUNT

How do I update my method of payment?

What is the process from start to finish?

How do I cancel my subscription?

PRODUCT

What should I do about misplaced or damaged products?

How can I find out what is in my Wonder box prior to shipping?

Do I have to subscribe to order single bows?

ORDERS

When will I be charged?

Will I have to order each month?

Are previous boxes available for sale?

SHIPPING

Do I have to pay extra for shipping?

What is the deadline for address changes?

When can I expect my Wonder box subscription?

How can I track my order?

I have not received my bows yet, please help.

GIFT SUBSCRIPTIONS

How can I purchase as a gift?

Will I be notified when the gift subscription has shipped?

What happens once the gift subscription expires?

GENERAL

What is your turnaround time?

How much is shipping?

Do you offer any discounts?

Will my package be replaced if lost or stolen?

What is your return/exchange policy?